FAQ
đź›’ Orders & Shipping
Q: How long does shipping take?
A: Orders typically ship within 3-5 business days via USPS, with delivery in 1-5 business days after shipment.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: What if my package is lost or delayed?
A: Contact us at contact@jelsarcoins.com or call +1 8634343038, and we’ll assist with USPS tracking or claims.
đź’ł Payments & Refunds
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and Shopify Pay.
Q: What’s your return policy?
A: We offer a 30-day return window for damaged or incorrect items. Refunds are issued to your original payment method within 10 business days of approval.
Q: Do you offer exchanges?
A: Yes! If you received the wrong item, we’ll replace it at no extra cost.
🪙 Product & Authenticity
Q: Are your American Silver Eagles authentic?
A: Absolutely! Every coin is 100% genuine, sourced directly from trusted suppliers and verified for purity.
Q: Do you sell graded coins?
A: Currently, we focus on bullion coins, but we may offer graded collectibles in the future.
Q: Can I request a specific mint year?
A: While we can’t guarantee years, feel free to ask—we’ll try to accommodate!
📦 Bulk & Wholesale Orders
Q: Do you offer bulk discounts?
A: Yes! Contact us at contact@jelsarcoins.com for wholesale pricing.
Q: Is there a minimum order for wholesale?
A: Custom quotes are available based on order size—email us for details.
đź”’ Security & Trust
Q: Is my payment information secure?
A: Yes! We use Shopify’s encrypted checkout and never store your payment details.
Q: How do I verify your business legitimacy?
A: We’re a registered U.S. business founded in 2012. Check our customer reviews or contact us directly!
đź“ž Contact Us
Still have questions? Reach out!
📧 Email: contact@jelsarcoins.com
📞 Phone: +1 8634343038